Clarify what your project includes
Turn a broad request into a list of deliverables and open questions before treating the scope as agreed.
What you need
- The service page or package description
- Your brief or existing conversation
List the expected deliverables
Write down the pages, files, formats, languages or integrations you expect. Include quantities where they matter. Compare that list with the chosen service package and mark items that are missing or unclear.
Name responsibilities and inputs
Say which materials you will provide, such as text, brand files or references. Explain who can approve the result and whether another supplier or internal team must provide something first.
Send focused questions
If the request exists, ask in its conversation or project email. For a new request, put the questions in the service brief. Ask about specific uncertainties, such as whether a second language or an extra format is included.
Check the written answer
Compare the response with your list. Ask about anything still unclear, including its effect on price and schedule. Keep the clarification in the project exchange so later changes have a clear starting point.
A displayed package or a submitted request alone does not resolve requirements that were never described.
If it doesn't work
The work has already been agreed
Describe new requirements as changes to the existing project, with the relevant version and a clear change list.
Last checked: 9 September 2026
Was this helpful?
Still stuck?
Tell support which step stopped you and what you saw. Never send passwords, verification codes or full payment-card details.
Contact support