Payment and billing support

Resolve checkout, payment status, receipts, currency display, and billing-detail questions safely.

Guided solutions

Confirm the billing details, available balance, and bank approval. Retry only once before contacting the bank or support.

Do not place a duplicate order. Pending authorisations usually clear through the payment provider or become a confirmed order.

Open Cabinet → Orders and select the order. Contact support if a completed payment has no receipt record.

Does support need my full card number?

No. Never send a full card number, security code, or one-time banking code.

Why can the final amount differ?

The issuer may apply currency conversion or cross-border charges outside VITON13.

Send the support desk the account email, relevant order number, and a short description. Never send a password or verification code.