Correct an address or order detail
You can edit checkout fields before submitting. After a confirmation number is created, send a correction for review: changing your profile or the bag does not rewrite an already submitted order.
What you need
- The incorrect detail and its replacement
- The order number if already submitted
Identify exactly what changed
Write down the product variant, quantity, email or delivery field that needs correction. For an address, include the complete replacement so support does not have to combine fragments.
Use the right route below
Choose based on whether you have already received an order-created confirmation. Keep the existing number if one was issued; a second checkout can create a separate request.
Check the outcome
For a sent request, ask for a written reply confirming which details can be changed. Keep that reply with the original confirmation and check any subsequent delivery information against it.
I have not submitted yet
The fields are still part of your draft checkout.
Edit before sending
Correct the contact or delivery fields directly. For a different product variant, remove the wrong line and add the right version from the product page, then review the form again.
I have an order number
Request a change to that existing order.
Send the correction for review
Use the order conversation link from confirmation when available, or contact support. Include the order number, exact replacement details and whether delivery has already been arranged.
A correction request is not a guarantee that fulfilment can be changed. The order's current state matters.
If it doesn't work
You cannot access the order conversation
Use the official contact page with the order number and checkout email. State the old and new detail clearly, without passwords or verification codes.
Last checked: 9 September 2026
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Tell support which step stopped you and what you saw. Never send passwords, verification codes or full payment-card details.
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