Read and reply to a studio request

Studio requests associated with your signed-in account can be opened as conversations in your cabinet. Open the relevant request to keep its context with your reply.

What you need

  • Access to the V13 ID account used for the request
  • The request you want to answer

  1. Open your cabinet

    Sign in to the account associated with the request and open the cabinet.

  2. Find the request

    Choose Requests, then open the relevant conversation. You can also use Messages and its Services channel. Check the service and package before replying.

  3. Write and send your reply

    Type in the conversation’s message box and use Send. Enter sends; Shift+Enter adds a line. A message can contain up to 3,000 characters.

  4. Check its status

    Wait for the sending indicator to clear. A failed message has a Retry action. Closed conversations remain readable but their composer is disabled.

A request sent through a guest form or a separate encrypted link may not appear in this account’s request list. Keep the reference and use the contact route provided at submission.

Last checked: 9 September 2026

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