Check return eligibility
Open the sales policy and confirm the item, condition, delivery date, and territory are eligible.
← VITON HELPReturns and aftercare
Returns and refunds
Understand eligibility, return preparation, inspection, refund stages, and product aftercare.
Guided solutions
Prepare a return
Keep the item unworn with original packaging and product records, then contact support before shipping it.
Track a refund
Refunds begin after inspection. Your bank may need additional processing time after VITON13 confirms the refund.
Quick answers
Can a personalised item be returned?
Personalised and specially produced items may have different eligibility under the sales policy.
Where will the refund go?
Approved refunds return to the original payment method unless applicable law requires another route.
Still need help?
Send the support desk the account email, relevant order number, and a short description. Never send a password or verification code.