Report an account problem with useful details
Give the team enough context to investigate a V13 ID problem without sending your sign-in secrets.
What you need
- Your account email
- The error text and affected page
Describe the failed action
Write whether you were signing in, recovering access, saving your profile or opening a request. Include the page address, approximate time and the sequence of actions that led to the problem.
Capture the visible result
Copy the exact error or take a cropped screenshot. Include the browser and device type, and say whether the problem happens every time. Remove passwords, verification codes and unrelated personal information.
Send one clear report
Open Contact and select the published email link. Include your account email, description and any help steps you already tried. If you cannot access that mailbox, say so and provide an address where you can receive a reply.
Do not include a password, email verification code or a private conversation access link in your report.
If it doesn't work
The issue is a forgotten password
Use the recovery guide first. If recovery also fails, report the exact failing step and visible error so the team does not have to guess.
Last checked: 9 September 2026
Was this helpful?
Still stuck?
Tell support which step stopped you and what you saw. Never send passwords, verification codes or full payment-card details.
Contact support