Recover access with a new password
Use account recovery when you cannot sign in with your password. You need access to the account email; the old password is not required.
What you need
- Your account email and access to its inbox
- A new password of 8–128 characters
Open account recovery
Open recovery and enter the email associated with your V13 ID. Select the button to send a code.
Confirm the code and new password
Enter the six-digit email code and the new password twice. Use the newest code if you requested another one. Submit the password update.
Sign in again
Wait for the password-updated confirmation, then enter your email and new password on the sign-in screen. If an error appears, correct it before requesting another code.
Receiving a recovery email alone does not confirm that an account exists. Do not share the code or password.
Last checked: 9 September 2026
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