An email code has not arrived

Normal V13 ID sign-in uses your email and password. Email codes are used for registration and password recovery; check which screen you are on before requesting another code.

What you need

  • Access to the mailbox entered on the form

  1. Identify the flow

    For normal sign-in, enter your email, continue and enter your password. If you forgot it, open account recovery to request a code.

  2. Check the address and mailbox

    For registration or recovery, verify the address shown on screen. Look in spam, promotions and all mail, then search for VITON13. An address typo requires returning to the email step.

  3. Use the newest code

    If the form offers to resend, request a new code and use the newest email on the same confirmation screen. If the form reports too many attempts, wait before trying again.

Never send a confirmation code or password to support. Describe the screen and error message if you need help.

Last checked: 9 September 2026

Was this helpful?

Still stuck?

Tell support which step stopped you and what you saw. Never send passwords, verification codes or full payment-card details.

Contact support

Related topics