Report a broken page, link or form

Send a report that lets the team understand the action you were trying to complete. The official contact page provides an email route for platform help; include the affected page rather than sending only a general message that the site is broken.

What you need

  • The exact page address
  • A short description of the problem
  • Your browser and device type

  1. Keep the relevant evidence

    Copy the full page address, including the language path, and the visible error text. If useful, take a screenshot after hiding personal information. For a form, preserve your unsent text before refreshing or navigating away.

  2. Describe the action in order

    Write what you opened, which button or link you used, what you expected and what happened instead. Say whether the issue happens every time and whether it affects one page or several.

  3. Add the necessary context

    Include browser, device type and site language. For an order issue, include its existing number and checkout email. For a keyboard or screen-reader issue, name the control and the assistive technology involved.

  4. Send through the official contact

    Open Contact and use the email link. Give the message a specific subject, such as the page name and failed action. Add later discoveries to the same email conversation so the evidence stays together.

Do not include passwords, verification codes, full payment credentials or unrelated private account information.

If it doesn't work

The affected page will not open at all

Open Contact directly using the link in this guide. Include the address that failed and the error shown by the browser. If you only know how you reached it, describe the preceding page and link label.

Last checked: 9 September 2026

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