Report a damaged or incorrect delivery

Prepare a clear record of what arrived and send it with the order reference. This gives support the information needed to review the issue without confusing the delivered item with another product in the same order.

What you need

  • Order number and item name
  • Photos of the item and packaging where useful

  1. Compare the delivery with the order

    Check the product name, selected variant and quantity against your confirmation. Describe the difference precisely: the wrong size, a missing part, visible damage or a different item. Separate issues if several products are involved.

  2. Keep useful evidence

    Keep the packaging and any labels while the issue is being reviewed. Photograph the whole item and the affected area if this helps explain the problem. Hide unrelated personal details in images before sharing.

  3. Contact the team

    Use the official email route with the order number, checkout email, delivery date and a short description. Explain the resolution you would like and attach relevant images in the email.

  4. Ask what to do next

    Request instructions for any additional checks or return. Before sending anything back, confirm the destination and whether the proposed return is accepted.

A report starts a review; it does not automatically approve a replacement or refund.

If it doesn't work

Your photographs do not show the problem

Describe when the issue appears and which part is affected. Send a concise explanation rather than repeatedly attaching the same image, and ask which additional evidence would help.

Last checked: 9 September 2026

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