Check whether an order has been paid
An order-created screen confirms a saved request. It is not a payment receipt. The current checkout records payment as not connected and does not start a transaction, even when you select a card, wallet or cryptocurrency route.
What you need
- Your V13- order number
- Any payment instructions or receipt you received
Find the order reference
Use the number from the successful checkout confirmation. Keep it with the product name, contact email and date so support can identify the same request.
Separate order and payment status
The cabinet's order stage and delivery progress describe the order. They do not establish that a bank or payment provider has received money. Use the route below that matches what you actually did.
Ask for a matched confirmation
Request confirmation against your order number and the agreed total. Keep the reply with your receipt so later delivery or refund questions refer to the same transaction.
I only sent the order form
No payment is initiated by that submission.
Confirm the next step
Ask for availability, delivery, the final total and the confirmed payment route. Do not treat the order number as proof of purchase payment.
I paid through an agreed channel
Use the receipt from that channel.
Send the payment reference
Provide the order number and a redacted receipt through the official contact route. Ask whether the payment has been matched to the order before paying again.
Never send a card security code, account password or verification code to support.
If it doesn't work
You cannot tell whether a charge belongs to this order
Describe the date, amount, currency and payment reference shown on your receipt. Hide unrelated transactions and sensitive details. Ask support to reconcile it before making another payment.
Last checked: 9 September 2026
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Tell support which step stopped you and what you saw. Never send passwords, verification codes or full payment-card details.
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